Hospitality
Hospitality without starting over.
Each new venue builds on the last. Guest complaints fixed at the cause, seasonal hires ready on day one, and new venues that open on a playbook.
Complaint to root cause analysis
- Complaint arrives
- Tag the cause
- Logged in CRM
- Serious or repeat customer?
- Fix for the customer
- Weekly cause report
- Same cause three times?
- Owner finds root cause
- SOP or control updated
- Cause removed for good
- Complaint to root cause: 2 months → 10 days (Example)
02 · Hospitality
Hospitality
Seasonal hiring is intense
Resorts in Portugal, Spain and the Gulf hire hundreds for a season. Onboarding that takes a week per person loses half the season.
Reviews are the complaint channel
Guests complain on review sites before they tell the manager. Linking reviews to a root-cause process protects the rating.
Group growth needs standards
Restaurant and hotel groups expanding across the Gulf need every venue to run the same way, with the same numbers.
Customer complaints and churn are rising
The same problems come back and nobody fixes the cause.
Hiring fast and onboarding is chaos
New people wait for access, answers and a plan.
Opening in a new country or a second city
What works in one place has to work in two.
03 · Use cases
Use cases
- Lower overheadConsultingHospitalityManufacturing
The back office outgrew revenue.
Every year adds another coordinator, another approval and another spreadsheet. We find the hours spent on admin and rework and take them out, without cutting the people who matter.
Example Admin hours a week: 120 → 72
- Faster cyclesBothHealthcareHospitality
Onboarding is chaos.
We're hiring fast. New starters arrive to no laptop, no accounts and no plan. We make every hire ready on day one, with the paperwork done before they arrive.
Example Onboarding admin per hire: 11 hours → 1.5 hours
- Faster cyclesBothHospitalityHealthcare
Complaints and churn are rising.
Each complaint is fixed and forgotten, so the same problem returns next week. We fix the customer first, then find and remove the cause.
Example Complaint to root cause: 2 months → 10 days
- Ready to scaleBothRetail and e-commerceHospitality
We're opening in a new country.
Or a second city. The first location runs on habit and a few long-serving people. We turn that into a playbook the next location can follow from day one.
Example Time to open a new branch: 16 weeks → 8 weeks
- Systems that fitForward-deployedReal estateHospitality
Field and office run two systems.
Technicians work from an app, the office from the ERP, and someone retypes every job card. We connect them so a job is entered once.
Example Times each job is retyped: 3 → 0
04 · Questions
Questions
What does Devvion do for hospitality groups?
Devvion steps in on guest complaints, hiring and onboarding, purchasing, and the playbook for opening new venues. We start with a two-week assessment.
Do you replace our property management or POS system?
No. Devvion works with the systems you run and connects what sits around them.
05 · Contact
Book the assessment.
Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.