Assessment · 05
Two weeks to see how your business really runs.
A fixed-scope assessment by people who've run operations at scale: how mature each process is, what overhead and rework cost, and what to fix first, ranked by value.
02 · What we assess
Six areas, each scored on the same scale.
Approvals and decisions
A purchase waits four days for one signature.
Handoffs between teams
Operations hears about a deal from the customer.
Reporting and KPIs
The Monday report is ready on Wednesday.
Data and systems
The same customer is typed into three systems.
Procedures and know-how
How it's done lives in two people's heads.
Controls and compliance
Audit week means screenshots and spreadsheets.
03 · The maturity score
A score you can track, not an opinion.
Every process gets a level from 1 to 5, with the evidence behind it. The scale asks four questions in order: is it done the same way every time, is it written down and owned, is it measured, and is it improved on a cycle. Automation pays at levels 4 and 5; it can't fix levels 1 and 2. We re-score the same scale every quarter, and the difference is the result.
- 1 · Ad hocDepends on who is in that day.
- 2 · RepeatableDone the same way, mostly from memory.
- 3 · DefinedWritten down, owned and trained.
- 4 · MeasuredTracked, so problems show up early.
- 5 · OptimisedImproved on a cycle, automated where it pays, audit-ready.
04 · The two weeks
What the two weeks ask of your team.
01 · Days 1–2
Kick-off and access
We agree the processes in scope and get read access to the systems.
From your side: Sponsor, 2 hours
02 · Days 3–6
Sit with the work
We walk through the real process and interview the people doing it.
From your side: Four to six people, 90 minutes each
03 · Days 7–9
Score, map and cost
Maturity scores, as-is maps, and what overhead and rework cost a year.
From your side: Finance lead, 1 hour
04 · Day 10
Readout
We walk your leadership through the report, the ranked opportunities and the 90-day plan.
From your side: Leadership, 90 minutes
05 · What you get
A report you can act on without us.
- Assess · Maturity scorecard
- Assess · Overhead and rework numbers
- Assess · Top-10 opportunities
- Map · As-is process maps
- Mature · ISO 9001 / 27001 gap list
- Mature · 90-day plan
06 · Price and credit
One fixed fee, credited if we continue.
- The assessment is a fixed fee for a fixed scope, agreed before we start.
- If you go on to work with us, the full fee is credited against it.
- If you don't, you keep the report and everything in it.
The fee is shared on a first call.
What the report's first page can look like.
Illustrative example, not a client case.
A 200-person distributor. One process: purchase approval.
| Measure | Before | After |
|---|---|---|
| Hours per week on approvals | 46 | 9 |
| Days until a purchase is approved | 6 | 1 |
| Re-keying errors per month | 31 | 3 |
07 · Book
Book the assessment.
Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.