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Systems that fit · Forward-deployed

Field and office run two systems.

Technicians work from an app, the office from the ERP, and someone retypes every job card. We connect them so a job is entered once.

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What it looked like

  • Job cards are retyped from photos at the end of the day.
  • Parts used never reach stock records.
  • Customer feedback is never asked for.

Real estateHospitality

02 · What we did, stage by stage

What we did, stage by stage

  1. Assess

    We trace a week of jobs from request to close and count every re-entry.

  2. Automate

    The field service app, ERP and CRM share one job record, with proof of completion and feedback attached.

  3. Optimise

    We review exceptions monthly and tune matching and data rules.

  4. Run

    We keep integrations healthy as apps and processes change.

03 · The process

Field service scheduling

A job request is matched to the right technician by skill and location, finished with proof, and followed up.

What changed

  • Times each job is retyped30Example
  • Request to dispatch6 hours20 minExample
Field service schedulingRequest to dispatch: 6 hours → 20 min · Example

Field service scheduling

  1. Job request
  2. Classify the job
  3. Match skill, location
  4. Technician free today?
  5. Dispatch the job
  6. Customer gets ETA
  7. Proof of completion
  8. Job complete?
  9. Customer feedback
  10. Closed the same day
  11. Request to dispatch: 6 hours → 20 min (Example)

05 · Questions

Questions

  • Which field service apps do you connect?

    Devvion connects field service apps such as ServiceTitan, Jobber, Zoho FSM, Odoo Field Service and Dynamics 365 Field Service to your ERP and CRM.

  • What if technicians have no signal?

    Devvion designs for offline work: job cards sync when the device reconnects, and the office sees what is pending.

See all use cases

06 · Contact

Book the assessment.

Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.