Retail and e-commerce
Retail that keeps up with growth.
Stock, service and new locations that run on a system, not on the few people who remember how.
Inventory replenishment
- Daily sales velocity
- Forecast demand
- Below reorder point?
- Supplier RFQ
- Compare the quotes
- Buyer picks supplier
- Over approval limit?
- Purchase order issued
- Restocked before stock-out
- Reorder to PO: 5 days → 1 day (Example)
02 · Retail and e-commerce
Retail and e-commerce
Orders arrive everywhere
In the Gulf and the Maghreb a large share of orders and questions come by WhatsApp and Instagram, next to the online store and the shop floor. One order record across all of them matters more than another channel.
Seasonal peaks are steep
Ramadan, Eid, White Friday and summer sales can triple volume in weeks. Reorder points and staffing set on an average month fail exactly when it counts.
Europe expects returns and data care
Customers in Portugal, Spain and France expect easy returns and GDPR-compliant handling of their data. Both need a process, not goodwill.
Opening in a new country or a second city
What works in one place has to work in two.
Customer complaints and churn are rising
The same problems come back and nobody fixes the cause.
Margins are shrinking and nobody can say where
Revenue is up, profit isn't, and the numbers don't say why.
03 · Use cases
Use cases
- Lower overheadForward-deployedRetail and e-commerceDistribution and wholesale
The same order, typed three times.
Orders arrive by chat and email, then get retyped into the sales system, the warehouse sheet and the accounts. We connect the steps so each order is entered once.
Example Re-keying a week: 25 hours → 3 hours
- Faster cyclesForward-deployedRetail and e-commerceDistribution and wholesale
Stock runs out, then we overbuy.
Reordering depends on someone noticing the shelf is empty. We set reorder points from real sales and get supplier quotes and POs out before the stock-out.
Example Reorder to PO: 5 days → 1 day
- Faster cyclesBothHospitalityHealthcare
Complaints and churn are rising.
Each complaint is fixed and forgotten, so the same problem returns next week. We fix the customer first, then find and remove the cause.
Example Complaint to root cause: 2 months → 10 days
- Faster cyclesForward-deployedRetail and e-commerceLogistics
Customers wait a day for a reply.
Messages pile up across WhatsApp, email and chat, and most ask the same few things. We answer routine questions in minutes and send hard cases to a person.
Example First response: 4 hours → 2 min
- Ready to scaleBothRetail and e-commerceHospitality
We're opening in a new country.
Or a second city. The first location runs on habit and a few long-serving people. We turn that into a playbook the next location can follow from day one.
Example Time to open a new branch: 16 weeks → 8 weeks
- Ready to scaleConsultingLogisticsRetail and e-commerce
Volume doubled. Operations creak.
Orders and customer messages doubled in a year, and the answer so far has been more overtime. We test which processes break at 2× and redesign them before they do.
Example Tickets per agent a day: 40 → 110
04 · Questions
Questions
What does Devvion do for retailers?
Devvion steps in on the operations behind the store: stock and replenishment, customer service, store openings and the systems that tie them together. We start with a two-week assessment and fix what costs most first.
Do you work with online-only brands?
Yes. Devvion works with online-only, store-only and mixed retailers of 50–500 people across MENA and Europe.
05 · Contact
Book the assessment.
Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.