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Ready to scale · Consulting

Volume doubled. Operations creak.

Orders and customer messages doubled in a year, and the answer so far has been more overtime. We test which processes break at 2× and redesign them before they do.

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What it looked like

  • Overtime is the default, not the exception.
  • Customer messages wait longer every month.
  • Every new hire takes weeks to be useful.

LogisticsRetail and e-commerce

02 · What we did, stage by stage

What we did, stage by stage

  1. Assess

    We stress-test each core process against 2× volume and rank where it breaks first.

  2. Map

    We map the breaking points: handoffs, approvals and manual checks.

  3. Mature

    Redesigned processes, staffing rules per volume and KPIs that warn before overload.

  4. Optimise

    We track the KPIs monthly and hand the first automations to our engineers or yours.

03 · The process

Customer support automation, with a person on hard cases

Routine questions are answered in minutes, in the customer's dialect; hard cases go to a person.

What changed

  • Tickets per agent a day40110Example
  • Overtime hours a month30080Example
Customer support automation, with a person on hard casesFirst response: 4 hours → 2 min · Example

Customer support automation, with a person on hard cases

  1. Customer message
  2. Classify, detect language
  3. Complaint or refund?
  4. Known case?
  5. Look up order
  6. Draft the reply
  7. Send
  8. Answered in 2 min
  9. First response: 4 hours → 2 min (Example)

05 · Questions

Questions

  • Is hiring more people the wrong answer?

    Sometimes it is the right one: Devvion shows which processes scale with people and which need redesign first, so you hire where it pays.

  • How do you test 2× volume?

    Devvion models each process with your real volumes, times and handoffs, then doubles the input to see where queues form.

See all use cases

06 · Contact

Book the assessment.

Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.