Logistics
Logistics without more overtime.
Customers informed in minutes, operations that do not depend on two people, and evidence ready for every customer audit.
Customer support automation, with a person on hard cases
- Customer message
- Classify, detect language
- Complaint or refund?
- Known case?
- Look up order
- Draft the reply
- Send
- Answered in 2 min
- First response: 4 hours → 2 min (Example)
02 · Logistics
Logistics
Where is my shipment?
Status questions are most of the inbound volume for couriers and freight forwarders across MENA. Answering them automatically frees people for the exceptions.
Hub growth outpaces process
Dubai, Jeddah, Tangier and Sines keep adding volume. Processes designed for one warehouse rarely survive a second.
Customers audit their suppliers
European shippers send security and quality questionnaires to their logistics partners. Answering them fast wins contracts.
Key people hold everything in their heads
One resignation away from not knowing how things work.
Customer complaints and churn are rising
The same problems come back and nobody fixes the cause.
An audit, certification or customer due diligence is coming
Someone will ask for evidence you don't have in one place.
03 · Use cases
Use cases
- Faster cyclesForward-deployedRetail and e-commerceLogistics
Customers wait a day for a reply.
Messages pile up across WhatsApp, email and chat, and most ask the same few things. We answer routine questions in minutes and send hard cases to a person.
Example First response: 4 hours → 2 min
- Ready to scaleConsultingLogisticsConstruction
Two people hold the operation.
All of it, in their heads. If the operations manager or the dispatcher is off sick, the business slows down. We get what they know onto paper and into the systems.
Example Critical processes only one person knows: 5 → 0
- Ready to scaleConsultingLogisticsRetail and e-commerce
Volume doubled. Operations creak.
Orders and customer messages doubled in a year, and the answer so far has been more overtime. We test which processes break at 2× and redesign them before they do.
Example Tickets per agent a day: 40 → 110
- Audit-readyForward-deployedProfessional servicesLogistics
We got a security questionnaire.
A big customer sent it. A 200-question security review stands between you and a contract. We collect the evidence once and keep it current, so the next questionnaire takes a day.
Example Questionnaire turnaround: 10 days → 1 day
04 · Questions
Questions
What does Devvion do for logistics companies?
Devvion steps in on customer service, dispatch and the controls customers audit. We map how the work runs, set the SOPs and build the automations in your stack.
Do you replace our transport management system?
No. Devvion works with the TMS and warehouse systems you have and connects what sits around them.
05 · Contact
Book the assessment.
Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.