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Ready to scale · Consulting

Two people hold the operation.

All of it, in their heads. If the operations manager or the dispatcher is off sick, the business slows down. We get what they know onto paper and into the systems.

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What it looked like

  • Holidays have to be planned around two people.
  • Everyone calls the same person with every question.
  • New staff learn by shadowing for months.

LogisticsConstruction

02 · What we did, stage by stage

What we did, stage by stage

  1. Assess

    We interview the key people and list what only they know and how often it is needed.

  2. Map

    We map each critical process step by step, with decisions and exceptions.

  3. Mature

    SOPs, decision rules and a cover plan, tested by someone else running the process for a week.

03 · The process

Field service scheduling

A job request is matched to the right technician by skill and location, finished with proof, and followed up.

What changed

  • Critical processes only one person knows50Example
  • Time for a new hire to work alone3 months3 weeksExample
Field service schedulingRequest to dispatch: 6 hours → 20 min · Example

Field service scheduling

  1. Job request
  2. Classify the job
  3. Match skill, location
  4. Technician free today?
  5. Dispatch the job
  6. Customer gets ETA
  7. Proof of completion
  8. Job complete?
  9. Customer feedback
  10. Closed the same day
  11. Request to dispatch: 6 hours → 20 min (Example)

05 · Questions

Questions

  • Will our key people feel replaced?

    Devvion works with them, not around them. Writing down what they know frees them from routine questions and makes the next promotion possible.

  • Is this just documentation?

    No, Devvion turns what they know into SOPs, decision rules and, where it makes sense, automated steps, then tests them with someone else running the process.

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06 · Contact

Book the assessment.

Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.