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Lower overhead · Forward-deployed

Our technicians mostly drive.

Jobs are given out from a whiteboard and phone calls, so technicians cross the city twice and come back for parts. We match jobs to skill and location automatically.

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What it looked like

  • The coordinator spends the morning ringing technicians.
  • Return visits for missing parts or the wrong skill are routine.
  • Proof of completion is a photo on someone's phone.

ConstructionReal estate

02 · What we did, stage by stage

What we did, stage by stage

  1. Assess

    We measure travel, idle time and return visits from a month of job records.

  2. Automate

    Requests are classified, matched to skill and location in your field service app, and sent with a route and job card.

  3. Optimise

    We re-tune matching rules against first-time fix rate and travel time each month.

03 · The process

Field service scheduling

A job request is matched to the right technician by skill and location, finished with proof, and followed up.

What changed

  • Request to dispatch6 hours20 minExample
  • Jobs per technician a day45.5Example
Field service schedulingRequest to dispatch: 6 hours → 20 min · Example

Field service scheduling

  1. Job request
  2. Classify the job
  3. Match skill, location
  4. Technician free today?
  5. Dispatch the job
  6. Customer gets ETA
  7. Proof of completion
  8. Job complete?
  9. Customer feedback
  10. Closed the same day
  11. Request to dispatch: 6 hours → 20 min (Example)

05 · Questions

Questions

  • Do we need a new field service app?

    Usually not: Devvion connects to the app you have, or to a shared calendar if that is all there is. If a new tool is needed, we help you choose it on your own terms.

  • What if a customer calls to change the slot?

    Devvion keeps the dispatcher in charge of exceptions. A changed slot goes to them with the options already worked out, and the customer gets the new time by SMS or WhatsApp.

See all use cases

06 · Contact

Book the assessment.

Tell us what is slowing the business down. We'll confirm the scope and the dates on a first call.