What we fix · 02
The problems that eat your team's week.
Each one in the words we hear from owners and COOs, with what we do about it and what changes after.
We remove work, not people.
The hours we give back go to the work your team never had time for. We say this to your team on day one, and we mean it.
02 · Overhead
Our overhead keeps growing, but output doesn't.
How to reduce overhead costs with automation: find the admin hours, remove what shouldn't exist, and measure the result.
- Admin hires every year
- Same output, more people
- Nobody can say where the hours go
What we do
- 01We count the admin hours, process by process.
- 02We remove the steps that exist only to move data.
- 03We measure the overhead again when we're done.
What changesExample
| Measure | Before | After |
|---|---|---|
| Admin hours a week | 96 | 58 |
| Share of admin in each role | 30% | 18% |
03 · Manual processes
Everything goes through three people and a spreadsheet.
Automate approvals and data entry: invoices, orders and requests move by rules instead of email chains and re-keying.
- Approvals by email
- Re-keying between systems
- One person on leave stops the line
What we do
- 01Approvals move into one rule-based flow.
- 02Data is entered once and flows to every system.
- 03Exceptions go to a named person, with context.
What changesExample
| Measure | Before | After |
|---|---|---|
| Hours a week on supplier invoices | 46 | 9 |
| Days from invoice to approval | 6 | 1 |
04 · Project visibility
Nobody knows where a project stands until it's late.
Project visibility for operations teams: status computed from the work itself, with risks flagged before the deadline, not after.
- The tracker is out of date
- Status meetings every week
- Late projects found at the deadline
What we do
- 01Status is read from the work, not typed by hand.
- 02Slipping tasks alert their owner automatically.
- 03Leadership sees one live view, no meeting needed.
What changesExample
| Measure | Before | After |
|---|---|---|
| Hours a week in status meetings | 14 | 4 |
| Days late before anyone knows | 9 | 1 |
05 · Pricing and billing
We have the data, but we can't price or bill properly.
Quote to cash automation: quotes priced from rules, invoices sent when work is delivered, and unbilled work caught every month.
- Quotes take days
- Discounts nobody approved
- Work delivered but never billed
What we do
- 01Quotes are priced from your rules, not from memory.
- 02Discounts outside the rules need one approval.
- 03Invoices go out when the work is marked done.
What changesExample
| Measure | Before | After |
|---|---|---|
| Days from request to quote | 5 | Same day |
| Unbilled work at month-end | 6% | 1% |
06 · Team efficiency
My team is busy all day, and nothing moves.
Operational efficiency for busy teams: cut the waiting and handoffs between people, so work moves without chasing.
- Work waits between teams
- Chasing by message all day
- Half the week is reporting on the week
What we do
- 01Handoffs are assigned automatically, with a clock.
- 02Waiting work is visible to the person who can move it.
- 03Reports write themselves from the work.
What changesExample
| Measure | Before | After |
|---|---|---|
| Average wait at each handoff | 2 days | 4 hours |
| Hours a week writing reports | 10 | 2 |
07 · AI adoption
Everyone says AI. Nobody shows us where it fits here.
AI adoption for SMEs: automate the rules first, then put AI agents only on the judgment calls that are left, with a person able to override.
- A chatbot nobody uses
- Pilots that never reach production
- No idea what AI should touch
What we do
- 01We automate the rule-based steps first.
- 02AI agents take only the judgment calls that remain.
- 03Every AI step logs its reasoning and can be overridden.
What changesExample
| Measure | Before | After |
|---|---|---|
| Decisions that need a person | Every one | 1 in 10 |
| AI pilots running in production | 0 | 2 |
08 · Compliance readiness
An auditor would have a field day with us.
ISO 27001 and ISO 9001 readiness for small companies: processes that produce their own evidence, so audits stop costing weeks.
- Evidence gathered by hand
- Policies nobody follows
- Client security questionnaires pile up
What we do
- 01Each redesigned process logs its own evidence.
- 02Access and changes are approved and recorded.
- 03We prepare you for the certification body.
What changesExample
| Measure | Before | After |
|---|---|---|
| Days to prepare audit evidence | 15 | 2 |
| Questionnaire answers kept on file | Few | All |